Q:  How do I go about getting equipment?

A:  

		General equipment orders are initiated by your Doctor, Physical Therapist, or Occupational Therapist.
		Since most equipment requires a Doctor’s prescription and Letter of Medical Necessity, items that you think will help your child need to be discussed with your medical team.
		Then you or your therapist will call us to schedule an evaluation.

Q:  How long will it take to get my equipment?

A: This question requires a three part answer:

		How fast can all necessary paperwork be completed and assembled (i.e. Letter of Medical Necessity, insurance forms, Doctor’s prescription, CSHS form) - 1-3 weeks.
		Insurance or funding source approval - usually 4-6 weeks
		Ordering, receiving, assembly, and delivery of equipment - Some items that require no assembly can be shipped direct.  Custom wheelchairs, on the other hand, may have parts from several different manufacturers and can take 4-6 weeks to complete the process.

Q:  Who pays for the equipment?

A:

		We bill third party private insurance companies
		North Carolina Medicaid including CAP Program & Children’s Special Health Services (CSHS)
		Tricare
		Assistive Technology
		Private funding such as credit card, check, cash, or purchase order

Q:  How about service?

A:

		We service everything we sell
		Most service jobs are done at your location. Occasionally an item will need to be brought to our Service Department but this is rare.
		We honor all Manufacturer’s Warranties and are glad to help process any warranty work.
		We give priority to emergency repairs and coordinate with families to get these done as timely as possible.
		As a MED Group Certified Repair Center, our training is rigorous and ongoing.  We are constantly updated on how to maintain the newest products.
		Being a Certified Repair Center gives us superior technical support and a National presence if you should need repairs while traveling.

Q:  Getting equipment seems to be a process.  How am I informed along the way?

A:

		At initial evaluation your CM&S Territory Manager will give you an idea of how long it will take to complete each step of the process.
		When we receive approval to order the equipment, we will notify you and your child’s therapist that the equipment has been ordered and the estimated delivery time.
		We will notify you if the equipment is being shipped directly to you.
		Once the equipment has been received, assembled, and ready for delivery we will schedule a delivery time that is convenient for you and your therapist.

If you have additional questions, please feel free to
e-mail or call us at: